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1) Agreeing the solution without knowing the problem

Whether an external driver such as national requirement, or an internal driver such as a suggestion by a senior leader, all too often change projects are planned based on implementing a good idea or an ‘off the shelf’ solution that worked elsewhere.

The reason this change effort fails is because you are introducing a solution without a clearly defined problem. Without a clearly defined problem you cannot explain the ‘why’ and so will struggle to gain commitment from individuals. You may achieve a level of compliance in the short term but long term sustainability will be limited.

You know you have this problem when you hear.. “just tell me what to do and I’ll do it”

TOP TIP: Complete a balanced diagnostic exercise before launching the change programme and clearly articulate why the change is needed

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