When staff do a job day in and day out it is safe to say that they know it better than anyone else. Their experience involves knowing why things are the way they are and whether anything needs to be different. When asked it is often the person quietly getting on with their job that knows exactly what needs to be different and why. The issue usually lies in people knowing how to make the change.
The best change efforts fail when people doing the job are not enabled and empowered to make their own changes. Permission comes first but then coaching in improvement skills is often required. Once capability and capacity to bring about changes has increased trust grows and a culture of continuous improvement is established.
You know you have this problem when you hear.. “if I knew how I would have done it by now”
TOP TIP: Develop a common language for improvement across the organisation so that everyone feels equally able to introduce changes
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